What should I do if my product arrived damaged? August 05, 2020 19:37 Updated Please contact us here and make sure to provide your order number, email address used to purchase, and a photo of the damaged product. Our customer service team will get back to you. Related articles What is your return policy? Do you offer any sales or coupon codes? How much do you charge for shipping? Can Shore Magic Collagen be taken in hot liquids? Does Shore Magic collagen have a specific taste or smell?