What should I do if my product arrived damaged? June 03, 2019 16:08 Updated Please contact us here and make sure to provide your order number, email address used to purchase, and a photo of the packaging you received. Our customer service team will get back to you. Related articles Do you offer any sales or coupon codes? How much do you charge for shipping? How do I return my Shore Magic product? Can I exchange my Shore Magic product? Do you perform testing on each lot of Shore Magic® for heavy metals and microbiological parameters?